Frequently Asked Questions


Frequently Asked Questions

1. How do I file a Service Request?

You can submit a request through the following:  

  • Online at: MyLA311 
  • Call Bureau Call Center at: +1 (800) 996-2489 (Mon - Fri  7:00AM - 3:45PM)
  • Call "311" or 213-473-3231 (24/7)
  • Or download a MyLA311 App

Apple Store Link Google Play Store


2. How do I obtain a permit/where do I go to apply for a special event, building materials, or other street use type activities?

You may either apply online or in person at the appropriate public counter (below):

Bureau of Street Services (Public Works Building)

1149 South Broadway
Los Angeles, CA 90015
(213) 847-6000

Public Counters: 
Tree-related Permits: 4th Floor, Suite 400
Street Use Permits: 3rd Floor, Suite 350
7:00 AM - 3:30 PM 

3. How do I report illegal dumping?

To submit a request for service, please see response to question 1. 

4. May I obtain a permit to vend on the sidewalk?

Sidewalk vending is currently regulated by Rules and Regulations established by the Board of Public Works (effective January 1, 2019).  You may vend in accord with the published rules.  A permit program is being created and will begin in 2020.

5. How are streets selected for resurfacing program? Play Video

To monitor, maintain, and manage the street network, the BSS relies on a Pavement Preservation Program and Pavement Management System to select streets for resurfacing based on eligibility criteria from available funding sources... The BSS Pavement Preservation Program allows this selection process to be done in the most equitable, economical and efficient way possible. 

6. How do I get a pothole fixed? Play Video

To submit a request for service, please see response to question 1. 

7. How can I have my street added for weekly street sweeping? Play Video

"To submit a request for service, please see response to question 1. By doing so, an inspection will occur to evaluate if in fact your street will qualify for weekly sweeping." 

8. How many trees are there in the Los Angeles Urban Forest?

It has been estimated that there are over 10 million trees growing in the City of Los Angeles. Approximately 2 million trees are publicly maintained. Street trees are a highly visible component of the larger urban forest.