The Urban Forestry Division has a new online Customer Service Request (CSR) application which is designed to receive all inquiries and requests related to clearances for Dept. of City Planning and LADBS building permits. You will be able to request for our office review for your clearances by logging into your Angeleno Account at angeleno.lacity.org. Select Bureau of Engineering Customer Service Portal. Select Customer Service Request. Select Online Service Available and select New Request. Be sure to select Streets LA as the agency and Urban Forestry Division as the office/location.
The normal response time for CSR requests is one to three days, with a maximum of about a week during unusual periods. Requests are taken in the order received and are closely monitored to ensure that all requests will be responded to in a timely manner. You will be notified by email when there is a response and can log in at any time to check the status. In order to serve you better, requests and questions will no longer be accepted via the firstname.lastname@example.org email.